Ann Light. Interactivity and User Commitment - Relationship Building through Interaction on Websites. In Ann Blandford, Jean Vanderdonckt, Phil Gray, editors, People and Computers XV - Interaction without Frontiers, Joint Proceedings of HCI 2001 and IHM 2001, Lille, France, September 10-14, 2001. pages 459-474, Springer, 2001. [doi]
Abstract is missing.