Sinésio Teles de Lima, Fernanda Lima, Káthia Marçal de Oliveira. Evaluating the Accessibility of Websites to Define Indicators in Service Level Agreements. In Joaquim Filipe, José Cordeiro, editors, Enterprise Information Systems, 11th International Conference, ICEIS 2009, Milan, Italy, May 6-10, 2009. Proceedings. Volume 24 of Lecture Notes in Business Information Processing, pages 858-869, Springer, 2009. [doi]
@inproceedings{LimaLO09,
title = {Evaluating the Accessibility of Websites to Define Indicators in Service Level Agreements},
author = {Sinésio Teles de Lima and Fernanda Lima and Káthia Marçal de Oliveira},
year = {2009},
doi = {10.1007/978-3-642-01347-8_71},
url = {http://dx.doi.org/10.1007/978-3-642-01347-8_71},
researchr = {https://researchr.org/publication/LimaLO09},
cites = {0},
citedby = {0},
pages = {858-869},
booktitle = {Enterprise Information Systems, 11th International Conference, ICEIS 2009, Milan, Italy, May 6-10, 2009. Proceedings},
editor = {Joaquim Filipe and José Cordeiro},
volume = {24},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-642-01346-1},
}