Sinésio Teles de Lima, Fernanda Lima, Káthia Marçal de Oliveira. Evaluating the Accessibility of Websites to Define Indicators in Service Level Agreements. In Joaquim Filipe, José Cordeiro, editors, Enterprise Information Systems, 11th International Conference, ICEIS 2009, Milan, Italy, May 6-10, 2009. Proceedings. Volume 24 of Lecture Notes in Business Information Processing, pages 858-869, Springer, 2009. [doi]
Abstract is missing.