An Evaluation Framework for Electronic Customer Relationship Management (eCRM)

Chad Lin, Ying-Chieh Liu 0003. An Evaluation Framework for Electronic Customer Relationship Management (eCRM). In Australasian Conference on Information Systems, ACIS 2005, Sydney, Australia, November 29 - December 2, 2005. 2005. [doi]

Authors

Chad Lin

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Ying-Chieh Liu 0003

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