Service quality, service value, customer satisfaction and behavioural intentions of internet telephony

Pei-Chun Lin, Mei-Hsin Chiang. Service quality, service value, customer satisfaction and behavioural intentions of internet telephony. IJSTM, 15(3/4):261-280, 2011. [doi]

Authors

Pei-Chun Lin

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Mei-Hsin Chiang

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