Pei-Chun Lin, Mei-Hsin Chiang. Service quality, service value, customer satisfaction and behavioural intentions of internet telephony. IJSTM, 15(3/4):261-280, 2011. [doi]
@article{LinC11-0,
title = {Service quality, service value, customer satisfaction and behavioural intentions of internet telephony},
author = {Pei-Chun Lin and Mei-Hsin Chiang},
year = {2011},
doi = {10.1504/IJSTM.2011.040379},
url = {http://dx.doi.org/10.1504/IJSTM.2011.040379},
researchr = {https://researchr.org/publication/LinC11-0},
cites = {0},
citedby = {0},
journal = {IJSTM},
volume = {15},
number = {3/4},
pages = {261-280},
}