Chad Lin, Yu-An Huang. An integrated framework for managing eCRM evaluation process. IJEB, 5(4):340-359, 2007. [doi]
@article{LinH07:6,
title = {An integrated framework for managing eCRM evaluation process},
author = {Chad Lin and Yu-An Huang},
year = {2007},
doi = {10.1504/IJEB.2007.014782},
url = {http://dx.doi.org/10.1504/IJEB.2007.014782},
researchr = {https://researchr.org/publication/LinH07%3A6},
cites = {0},
citedby = {0},
journal = {IJEB},
volume = {5},
number = {4},
pages = {340-359},
}