Donghui Lin, Toru Ishida, Yohei Murakami, Masahiro Tanaka. Improving Service Processes with the Crowds. In George Pallis, Mohamed Jmaiel, Anis Charfi, Sven Graupner, Yücel Karabulut, Sam Guinea, Florian Rosenberg, Quan Z. Sheng, Cesare Pautasso, Sonia Ben Mokhtar, editors, Service-Oriented Computing - ICSOC 2011 Workshops - ICSOC 2011, International Workshops WESOA, NFPSLAM-SOC, and Satellite Events, Paphos, Cyprus, December 5-8, 2011. Revised Selected Papers. Volume 7221 of Lecture Notes in Computer Science, pages 295-306, Springer, 2011. [doi]
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