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Shui-Shun Lin, Chyuan Perng, Jeng-Teng Tsai, Yung-Hsiang Chen, Ying-Shen Juang, Ya-Ting Hsu. A Collaborative Service Management Information System for Notebook Computer Maintenance. IJEBM, 1(2-3):129-138, 2003. [doi]
Abstract is missing.