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IBM Service Management architecture

David Lindquist, Hari Madduri, Chakalamattam Jos Paul, Bala Rajaraman. IBM Service Management architecture. IBM Systems Journal, 46(3):423-440, 2007. [doi]

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David Lindquist

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Hari Madduri

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Chakalamattam Jos Paul

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Bala Rajaraman

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