David Lindquist, Hari Madduri, Chakalamattam Jos Paul, Bala Rajaraman. IBM Service Management architecture. IBM Systems Journal, 46(3):423-440, 2007. [doi]
@article{LindquistMPR07,
title = {IBM Service Management architecture},
author = {David Lindquist and Hari Madduri and Chakalamattam Jos Paul and Bala Rajaraman},
year = {2007},
doi = {10.1147/sj.463.0423},
url = {http://dx.doi.org/10.1147/sj.463.0423},
tags = {architecture},
researchr = {https://researchr.org/publication/LindquistMPR07},
cites = {0},
citedby = {0},
journal = {IBM Systems Journal},
volume = {46},
number = {3},
pages = {423-440},
}