Charles X. Ling, Shengli Sheng, Tilmann F. W. Bruckhaus, Nazim H. Madhavji. Predicting Software Escalations with Maximum ROI. In Proceedings of the 5th IEEE International Conference on Data Mining (ICDM 2005), 27-30 November 2005, Houston, Texas, USA. pages 717-720, IEEE Computer Society, 2005. [doi]
Abstract is missing.