Matthew Link. Transforming support: from helpdesk to information center. In SIGUCCS. pages 272-274, 2002. [doi]
@inproceedings{Link02,
title = {Transforming support: from helpdesk to information center},
author = {Matthew Link},
year = {2002},
doi = {10.1145/588646.588719},
url = {http://doi.acm.org/10.1145/588646.588719},
researchr = {https://researchr.org/publication/Link02},
cites = {0},
citedby = {0},
pages = {272-274},
booktitle = {SIGUCCS},
}