Luis Fernando Lins, Glaucia Melo dos Santos, Toacy Oliveira, Paulo S. C. Alencar, Donald D. Cowan. PACAs: Process-Aware Conversational Agents. In Andrea Marrella, Barbara Weber, editors, Business Process Management Workshops - BPM 2021 International Workshops, Rome, Italy, September 6-10, 2021, Revised Selected Papers. Volume 436 of Lecture Notes in Business Information Processing, pages 312-318, Springer, 2021. [doi]
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