Evaluation Model of Customer Satisfaction of B2C E-Commerce Based on Combination of Linguistic Variables and Fuzzy Triangular Numbers

Peide Liu. Evaluation Model of Customer Satisfaction of B2C E-Commerce Based on Combination of Linguistic Variables and Fuzzy Triangular Numbers. In Wenying Feng, Feng Gao, editors, Proceedings of the 8th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2007, July 30 - August 1, 2007, Qingdao, China. pages 450-454, IEEE Computer Society, 2007. [doi]

Abstract

Abstract is missing.