Fangyao Liu, Shiu-Ren Chao, Xingsen Li, Zhiwei Yu. Quantitative Analysis of Reference Help Desk Utilization Trend. In Fuad Aleskerov, Yong Shi, Alexander Lepskiy, editors, Proceedings of the Second International Conference on Information Technology and Quantitative Management, ITQM 2014, National Research University Higher School of Economics (HSE), Moscow, Russia, June 3-5, 2014. Volume 31 of Procedia Computer Science, pages 389-397, Elsevier, 2014. [doi]
Abstract is missing.