Design of online survey system with an advanced IPA discrimination index for customer satisfaction assessment

Hsiang-Chuan Liu, Bai-Cheng Jeng, Yi-Ting Mai, Yu-Du Jheng, Hao-Tung Lin. Design of online survey system with an advanced IPA discrimination index for customer satisfaction assessment. Electronic Commerce Research, 14(3):223-243, 2014. [doi]

Abstract

Abstract is missing.