SQFD: QFD-based Service Quality Assurance for the Lifecycle of Services - researchr publication authors

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Shu Liu, Xiaofei Xu, Zhongjie Wang. SQFD: QFD-based Service Quality Assurance for the Lifecycle of Services. In Kai Mertins, Rainer Ruggaber, Keith Popplewell, Xiaofei Xu, editors, Enterprise Interoperability III - New Challenges and Industrial Approaches, Proceedings of the 4th International Conference on Interoperability for Enterprise Software and Applications, IESA 2008, March 26-28, 2008, Berlin, Germany. pages 451-460, Springer, 2008. [doi]

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