SQFD: QFD-based Service Quality Assurance for the Lifecycle of Services

Shu Liu, Xiaofei Xu, Zhongjie Wang. SQFD: QFD-based Service Quality Assurance for the Lifecycle of Services. In Kai Mertins, Rainer Ruggaber, Keith Popplewell, Xiaofei Xu, editors, Enterprise Interoperability III - New Challenges and Industrial Approaches, Proceedings of the 4th International Conference on Interoperability for Enterprise Software and Applications, IESA 2008, March 26-28, 2008, Berlin, Germany. pages 451-460, Springer, 2008. [doi]

@inproceedings{LiuXW08-0,
  title = {SQFD: QFD-based Service Quality Assurance for the Lifecycle of Services},
  author = {Shu Liu and Xiaofei Xu and Zhongjie Wang},
  year = {2008},
  doi = {10.1007/978-1-84800-221-0_35},
  url = {http://dx.doi.org/10.1007/978-1-84800-221-0_35},
  tags = {rule-based},
  researchr = {https://researchr.org/publication/LiuXW08-0},
  cites = {0},
  citedby = {0},
  pages = {451-460},
  booktitle = {Enterprise Interoperability III - New Challenges and Industrial Approaches, Proceedings of the 4th International Conference on Interoperability for Enterprise Software and Applications, IESA 2008, March 26-28, 2008, Berlin, Germany},
  editor = {Kai Mertins and Rainer Ruggaber and Keith Popplewell and Xiaofei Xu},
  publisher = {Springer},
  isbn = {978-1-84800-220-3},
}