Fabiane Leticia Lizarelli, Lauro Osiro, Gilberto Miller Devós Ganga, Glauco Henrique de Sousa Mendes, Guilherme R. Paz. Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service. Appl. Soft Comput., 112:107786, 2021. [doi]
@article{LizarelliOGMP21,
title = {Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service},
author = {Fabiane Leticia Lizarelli and Lauro Osiro and Gilberto Miller Devós Ganga and Glauco Henrique de Sousa Mendes and Guilherme R. Paz},
year = {2021},
doi = {10.1016/j.asoc.2021.107786},
url = {https://doi.org/10.1016/j.asoc.2021.107786},
researchr = {https://researchr.org/publication/LizarelliOGMP21},
cites = {0},
citedby = {0},
journal = {Appl. Soft Comput.},
volume = {112},
pages = {107786},
}