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Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service

Fabiane Leticia Lizarelli, Lauro Osiro, Gilberto Miller Devós Ganga, Glauco Henrique de Sousa Mendes, Guilherme R. Paz. Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service. Appl. Soft Comput., 112:107786, 2021. [doi]

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