Effect of gender and call duration on customer satisfaction in call center big data - researchr publication authors

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Quim Llimona, Jordi Luque, Xavier Anguera, Zoraida Hidalgo, Souneil Park, Nuria Oliver. Effect of gender and call duration on customer satisfaction in call center big data. In INTERSPEECH 2015, 16th Annual Conference of the International Speech Communication Association, Dresden, Germany, September 6-10, 2015. pages 1825-1829, ISCA, 2015. [doi]

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