Quim Llimona, Jordi Luque, Xavier Anguera, Zoraida Hidalgo, Souneil Park, Nuria Oliver. Effect of gender and call duration on customer satisfaction in call center big data. In INTERSPEECH 2015, 16th Annual Conference of the International Speech Communication Association, Dresden, Germany, September 6-10, 2015. pages 1825-1829, ISCA, 2015. [doi]
@inproceedings{LlimonaLAHPO15,
title = {Effect of gender and call duration on customer satisfaction in call center big data},
author = {Quim Llimona and Jordi Luque and Xavier Anguera and Zoraida Hidalgo and Souneil Park and Nuria Oliver},
year = {2015},
url = {http://www.isca-speech.org/archive/interspeech_2015/i15_1825.html},
researchr = {https://researchr.org/publication/LlimonaLAHPO15},
cites = {0},
citedby = {0},
pages = {1825-1829},
booktitle = {INTERSPEECH 2015, 16th Annual Conference of the International Speech Communication Association, Dresden, Germany, September 6-10, 2015},
publisher = {ISCA},
}