Azeem Lodhi, Veit Köppen, Gunter Saake. Business Process Improvement Framework and Representational Support. In Milos Kudelka, Jaroslav Pokorný, Václav Snásel, Ajith Abraham, editors, Proceedings of the Third International Conference on Intelligent Human Computer Interaction (IHCI 2011), Prague, Czech Republic, August, 2011. Volume 179 of Advances in Intelligent Systems and Computing, pages 155-167, Springer, 2011. [doi]
Abstract is missing.