David Loewenstern, Florian Pinel, Larisa Shwartz, Maira Gatti, Ricardo Herrmann. A Learning Method for Improving Quality of Service Infrastructure Management in New Technical Support Groups. In Chengfei Liu, Heiko Ludwig, Farouk Toumani, Qi Yu, editors, Service-Oriented Computing - 10th International Conference, ICSOC 2012, Shanghai, China, November 12-15, 2012. Proceedings. Volume 7636 of Lecture Notes in Computer Science, pages 599-606, Springer, 2012. [doi]
Abstract is missing.