Change Management and Quality of Service through Business Process Modeling: The N-VIS, a Public Sector Project

Vassilis Loumos, George Christonakis, Girgios Mpardis, Pangiota Tziova. Change Management and Quality of Service through Business Process Modeling: The N-VIS, a Public Sector Project. In Shahram Latifi, editor, Seventh International Conference on Information Technology: New Generations, ITNG 2010, Las Vegas, Nevada, USA, 12-14 April 2010. pages 1300-1303, IEEE Computer Society, 2010. [doi]

Abstract

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