Symmetric and Asymmetric Modeling to Understand Drivers and Consequences of Hotel Chatbot Engagement

Sandra Maria Correia Loureiro, Faizan Ali, Murad Ali. Symmetric and Asymmetric Modeling to Understand Drivers and Consequences of Hotel Chatbot Engagement. International Journal of Human-Computer Interaction, 40(3):782-794, February 2024. [doi]

@article{LoureiroAA24,
  title = {Symmetric and Asymmetric Modeling to Understand Drivers and Consequences of Hotel Chatbot Engagement},
  author = {Sandra Maria Correia Loureiro and Faizan Ali and Murad Ali},
  year = {2024},
  month = {February},
  doi = {10.1080/10447318.2022.2124346},
  url = {https://doi.org/10.1080/10447318.2022.2124346},
  researchr = {https://researchr.org/publication/LoureiroAA24},
  cites = {0},
  citedby = {0},
  journal = {International Journal of Human-Computer Interaction},
  volume = {40},
  number = {3},
  pages = {782-794},
}