Symmetric and Asymmetric Modeling to Understand Drivers and Consequences of Hotel Chatbot Engagement

Sandra Maria Correia Loureiro, Faizan Ali, Murad Ali. Symmetric and Asymmetric Modeling to Understand Drivers and Consequences of Hotel Chatbot Engagement. International Journal of Human-Computer Interaction, 40(3):782-794, February 2024. [doi]

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