Stephen Love, R. T. Dutton, John C. Foster, Mervyn A. Jack, F. W. M. Stentiford. Identifying salient usability attributes for automated telephone services. In The 3rd International Conference on Spoken Language Processing, ICSLP 1994, Yokohama, Japan, September 18-22, 1994. pages 1307-1310, ISCA, 1994. [doi]
Abstract is missing.