Lin Lu, Amit Mitra, Yen-Yao Wang 0001, Yu Wang, Pei Xu. Use of Electronic Word of Mouth as Quality Metrics: A Comparison of Airline Reviews on Twitter and Skytrax. In 55th Hawaii International Conference on System Sciences, HICSS 2022, Virtual Event / Maui, Hawaii, USA, January 4-7, 2022. pages 1-9, ScholarSpace, 2022. [doi]
Abstract is missing.