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Towards a more systematic analysis of uncertain user-product interactions in product development: an enhanced user-product interaction framework

Yuan Lu, Elke den Ouden, Aarnout Brombacher, Wim Geudens, Herman Hartmann. Towards a more systematic analysis of uncertain user-product interactions in product development: an enhanced user-product interaction framework. Quality and Reliability Eng. Int., 23(1):19-29, 2007. [doi]

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