Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application

Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna. Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application. In DSDE '21: 2021 4th International Conference on Data Storage and Data Engineering, Barcelona, Spain, February 18-20, 2021. pages 85-92, ACM, 2021. [doi]

Abstract

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