Heiko Ludwig. Web services QoS: external SLAs and internal policies or: how do we deliver what we promise?. In Giuseppe Santucci, Wolfgang Klas, Michela Bertolotto, Coral Calero, Luciano Baresi, editors, 4th International Conference on Web Information Systems Engineering Workshops, WISE 2003 Workshops, Rome, Italy, December 13, 2003. pages 115-120, IEEE Computer Society, 2003. [doi]
Abstract is missing.