Ewa Luger, Abigail Sellen. "Like Having a Really Bad PA": The Gulf between User Expectation and Experience of Conversational Agents. In Jofish Kaye, Allison Druin, Cliff Lampe, Dan Morris, Juan Pablo Hourcade, editors, Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, San Jose, CA, USA, May 7-12, 2016. pages 5286-5297, ACM, 2016. [doi]
Abstract is missing.