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Improving the performance assessment of government web portals: A proposal using data envelopment analysis (DEA)

Dolores E. Luna, José Ramón Gil-García, Luis F. Luna-Reyes, Rodrigo Sandoval-Almazán, Abel Duarte-Valle. Improving the performance assessment of government web portals: A proposal using data envelopment analysis (DEA). Information Polity, 18(2):169-187, 2013. [doi]

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