Cuihua Ma, Ping Guo, Xin Xin, Xiaoyu Ma, Yanjie Liang, Shaomin Xing, Li Li, Shaozhuang Liu. Collaborative Response Content Recommendation for Customer Service Agents. In Fengyu Cong, Andrew Chi-Sing Leung, Qinglai Wei, editors, Advances in Neural Networks - ISNN 2017 - 14th International Symposium, ISNN 2017, Sapporo, Hakodate, and Muroran, Hokkaido, Japan, June 21-26, 2017, Proceedings, Part I. Volume 10261 of Lecture Notes in Computer Science, pages 36-43, Springer, 2017. [doi]
@inproceedings{MaGXMLXLL17,
title = {Collaborative Response Content Recommendation for Customer Service Agents},
author = {Cuihua Ma and Ping Guo and Xin Xin and Xiaoyu Ma and Yanjie Liang and Shaomin Xing and Li Li and Shaozhuang Liu},
year = {2017},
doi = {10.1007/978-3-319-59072-1_5},
url = {https://doi.org/10.1007/978-3-319-59072-1_5},
researchr = {https://researchr.org/publication/MaGXMLXLL17},
cites = {0},
citedby = {0},
pages = {36-43},
booktitle = {Advances in Neural Networks - ISNN 2017 - 14th International Symposium, ISNN 2017, Sapporo, Hakodate, and Muroran, Hokkaido, Japan, June 21-26, 2017, Proceedings, Part I},
editor = {Fengyu Cong and Andrew Chi-Sing Leung and Qinglai Wei},
volume = {10261},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-59072-1},
}