Marie Anne Macadar, Jorge Lheureux-De-Freitas, Luiza Schuch de Azambuja, Edimara Mezzomo Luciano. Contact Center in a Smart Cities View: a Comparative Case Study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA). In John Carlo Bertot, Elsa Estevez, Sehl Mellouli, editors, Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2016, Montevideo, Uruguay, March 1-3, 2016. pages 215-222, ACM, 2016. [doi]
Abstract is missing.