Melissa Machado, Jonice Oliveira, Jano Moreira de Souza. A Methodology for Scientific Customer Relationship Management. In Weiming Shen, Jianming Yong, Yun Yang, Jean-Paul A. Barthès, Junzhou Luo, editors, Computer Supported Cooperative Work in Design IV, 11th International Conference, CSCWD 2007, Melbourne, Australia, April 26-28, 2007. Revised Selected Papers. Volume 5236 of Lecture Notes in Computer Science, pages 396-407, Springer, 2007. [doi]
Abstract is missing.