Nektarios Machner, Constantin Alexander Ehmanns, Ömer Uludag, Peyman Toreini, Florian Matthes. Leveraging Large Language Models for Intelligent Customer Service Channel Navigation. In Benoit Aubert, Wynne Chin, Jeff Parsons, Marie-Claude Boudreau, Jacqueline Corbett, Ashish Gupta 0004, editors, 31st Americas Conference on Information Systems: Intelligent Technologies for a Better Future, AMCIS 2025, Montreal, QC, Canada, August 14-16, 2025. Association for Information Systems, 2025. [doi]
Abstract is missing.