Nektarios Machner, Yaren Mändle, Florian Matthes. Exploring Customer Service Agent Preferences for Conversational and Keyword-Based Information Retrieval. In Frans Coenen, Lars Nolle, David Aveiro, Jesualdo Tomás Fernández-Breis, Elio Masciari, Le Gruenwald, Jorge Bernardino, Ricardo Torres, editors, Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2025, Volume 1: KDIR, Marbella, Spain, October 22-24, 2025. pages 349-356, SCITEPRESS, 2025. [doi]
@inproceedings{MachnerMM25,
title = {Exploring Customer Service Agent Preferences for Conversational and Keyword-Based Information Retrieval},
author = {Nektarios Machner and Yaren Mändle and Florian Matthes},
year = {2025},
doi = {10.5220/0013721400004000},
url = {https://doi.org/10.5220/0013721400004000},
researchr = {https://researchr.org/publication/MachnerMM25},
cites = {0},
citedby = {0},
pages = {349-356},
booktitle = {Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2025, Volume 1: KDIR, Marbella, Spain, October 22-24, 2025},
editor = {Frans Coenen and Lars Nolle and David Aveiro and Jesualdo Tomás Fernández-Breis and Elio Masciari and Le Gruenwald and Jorge Bernardino and Ricardo Torres},
publisher = {SCITEPRESS},
isbn = {978-989-758-769-6},
}