Maria Madlberger, Antje Sester. The Last Mile in an Electronic Commerce Business Model - Service Expectations of Austrian Online Shoppers. In Proceedings of the 13th European Conference on Information Systems, Information Systems in a Rapidly Changing Economy, ECIS 2005, Regensburg, Germany, May 26-28, 2005. pages 899-910, 2005. [doi]
Abstract is missing.