Malu Mafra, Kennedy Nunes, Adailton Castro, Adriana Lopes, Ana Carolina Oran, Geraldo Braz Junior, João Almeida 0003, Anselmo Cardoso de Paiva, Aristófanes C. Silva, Simara Rocha, Davi Viana, Aurea Melo, Raimundo S. Barreto, Luis Rivero 0001. Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry. In Masaaki Kurosu, editor, Human-Computer Interaction. User Experience and Behavior - Thematic Area, HCI 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 - July 1, 2022, Proceedings, Part III. Volume 13304 of Lecture Notes in Computer Science, pages 479-493, Springer, 2022. [doi]
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