The service system is the basic abstraction of service science

Paul P. Maglio, Stephen L. Vargo, Nathan Caswell, Jim Spohrer. The service system is the basic abstraction of service science. Inf. Syst. E-Business Management, 7(4):395-406, 2009. [doi]

Authors

Paul P. Maglio

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Stephen L. Vargo

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Nathan Caswell

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Jim Spohrer

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