Paul P. Maglio, Stephen L. Vargo, Nathan Caswell, Jim Spohrer. The service system is the basic abstraction of service science. Inf. Syst. E-Business Management, 7(4):395-406, 2009. [doi]
@article{MaglioVCS09,
title = {The service system is the basic abstraction of service science},
author = {Paul P. Maglio and Stephen L. Vargo and Nathan Caswell and Jim Spohrer},
year = {2009},
doi = {10.1007/s10257-008-0105-1},
url = {http://dx.doi.org/10.1007/s10257-008-0105-1},
tags = {e-science, abstraction},
researchr = {https://researchr.org/publication/MaglioVCS09},
cites = {0},
citedby = {0},
journal = {Inf. Syst. E-Business Management},
volume = {7},
number = {4},
pages = {395-406},
}