Babis Magoutas, Gregoris Mentzas. Refinement, Validation and Benchmarking of a Model for E-Government Service Quality. In Maria Wimmer, Hans Jochen Scholl, Marijn Janssen, Roland Traunmüller, editors, Electronic Government, 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Proceedings. Volume 5693 of Lecture Notes in Computer Science, pages 139-150, Springer, 2009. [doi]
Abstract is missing.