Benchmarking Conversation Routing in Chatbot Systems Based on Large Language Models

Daniil Maksymenko, Danylo Kryvoshein, Olena Turuta, Dmytro Kazakov, Oleksii Turuta. Benchmarking Conversation Routing in Chatbot Systems Based on Large Language Models. In Dmytro Chumachenko, Polina Golland, Sergiy Yakovlev, editors, Proceedings of the 4th International Workshop of IT-professionals on Artificial Intelligence (ProfIT AI 2024) 2024, Cambridge, MA, USA, September 25-27, 2024. Volume 3777 of CEUR Workshop Proceedings, pages 75-86, CEUR-WS.org, 2024. [doi]

Abstract

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