Harnessing GPT for Topic-Based Call Segmentation in Microsoft Dynamics 365 Sales

Itzik Malkiel, Uri Alon 0002, Yakir Yehuda, Shahar Keren, Oren Barkan, Royi Ronen, Noam Koenigstein. Harnessing GPT for Topic-Based Call Segmentation in Microsoft Dynamics 365 Sales. In Ingo Frommholz, Frank Hopfgartner, Mark Lee 0001, Michael Oakes 0001, Mounia Lalmas, Min Zhang 0006, Rodrygo L. T. Santos, editors, Proceedings of the 32nd ACM International Conference on Information and Knowledge Management, CIKM 2023, Birmingham, United Kingdom, October 21-25, 2023. pages 5246-5247, ACM, 2023. [doi]

Abstract

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