Atri Mandal, Shivali Agarwal, Nikhil Malhotra, Giriprasad Sridhara, Anupama Ray, Daivik Swarup. Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis. In Sami Yangui, Ismael Bouassida Rodriguez, Khalil Drira, Zahir Tari, editors, Service-Oriented Computing - 17th International Conference, ICSOC 2019, Toulouse, France, October 28-31, 2019, Proceedings. Volume 11895 of Lecture Notes in Computer Science, pages 431-446, Springer, 2019. [doi]
Abstract is missing.