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Predicting Customer Satisfaction with Soft Labels for Ordinal Classification

Etienne Manderscheid, Matthias Lee. Predicting Customer Satisfaction with Soft Labels for Ordinal Classification. In Sunayana Sitaram, Beata Beigman Klebanov, Jason D. Williams, editors, Proceedings of the The 61st Annual Meeting of the Association for Computational Linguistics: Industry Track, ACL 2023, Toronto, Canada, July 9-14, 2023. pages 652-659, Association for Computational Linguistics, 2023. [doi]

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