An empirical study of information technology infrastructure capability and its impact on digitally enabled customer management processes in life insurance companies

R. V. S. Mani, Utpal Baul, R. P. Mohanty, T. M. Rajkumar. An empirical study of information technology infrastructure capability and its impact on digitally enabled customer management processes in life insurance companies. IJBIS, 14(4):461-479, 2013. [doi]

Abstract

Abstract is missing.